FAQ

Frequently Asked Questions

Can you provide MSDS?

Absolutely! Feel free to send us an email to acquire MSDS.

Do you have any references outside China?

Most of our catalysts have been applied both in and outside China. Contact us with the catalyst you are interested in, we will provide the reference list in no time!

Do you provide free samples?

Yes, we probide free samples, you only need to pay for the freight, then just sit back and wait for the samples.

How long do you need to deliver after placing an order?

Usually we can finish the production for most orders within 1~3 months, however, it may very based on the quantity and our current production schedule. Delivery date shall be confirmed before confirming the contract.

Do you accept urgent orders?

If there is indeed a very urgent order, we are willing to try our best to arrange the production plan properly to meet your requirement to the maximum.

Sales Questions

How can I determine which catalyst is suitable?

Please provide infomation of process conditions, such as temperature, pressure, inlet feedstock properties, outlet requirements, etc. We will help you choose the most suitable catalyst for the process.

Can you provide any technical support?

Absolutely. We have a professional technical team to provide necessary technical support, including making technical proposal and calculation, trouble shooting, catalyst performance evaluating, catalyst loading&unloading plan, catalyst reduction plan, etc.

What payment terms do you accept?

We require a certain percentage of deposit after confirming contract, and blance shall be paid before shipment.

What trade terms do you accept?

We are flexible with multiple trade terms, such as FOB, CIF, CFR, etc.

Scroll to Top